"I have noticed that most business meetings start with 20-30 minutes of 'about us.' That is not the most customer-centric way of starting a meeting," said CXPA member Milda Nair, CCXP. Hear Milda's thoughts on how CX consultants can deliver more effective, customer-centric meetings in our latest Insight Exchange Video. https://bit.ly/3bAyAM3