International CEM 2020:
Our International CEM2020 study results show one fourth (25%) of the participating organisations reached the second highest level (Executive) of customer experience maturity. 65% of the respondents achieved the second lowest (Apprentice) level, and only 10% percent stayed at the lowest level (Survivor).
See more of the International CEM2020 results: http://bit.ly/cem2020-results-en
Read our release: http://bit.ly/cem2020pressrelease
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