💫 Customer Experience 3 book to be released soon! 💫
The CXPA Finland Team Lead, Sirte Pihlaja, was re-invited this fall as a writer for CUSTOMER EXPERIENCE 3, the newest collaborative book on all things CX and EX.
Her chapter talks about the 5 steps you need to transform your organisational culture to introduce true customer-centricity and grow your business.
"Having already read many of the other contributions, I can tell you CX3 will be a magnificent piece - a great addition to the best-selling Customer Experience book series.
Many thanks to my fellow writers, and of course, our editors. It was, once again, a show of genuine community spirit to work with you all to help others in the profession." 😍
The release date will be March 25th, so stay tuned!
Meanwhile, why don't you get yourself a copy of the previous book, Customer Experience 2...It was a best-seller on 3 continents!
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