Thanks @susanhash for this interview! >> Inside View: Annette Franz, CCXP - The industry pioneer and @CXPA_Assoc Board Chair shares her thoughts on the #CX profession and the association’s 2020 goals. https://t.co/zjU5gEJKbg #custexp #customerexperience #cco #cxo #empexp #cxpa …
— Alex Richards (@cxinsider) January 17, 2020 09:35