Global #CEM2020 study results show 25% of the participating organisations reached the second highest level of #customerexperience maturity. See more results: https://t.co/BocvNUQOKo Read press release: https://t.co/HDlQhaX6VE #Shirute #CXPAFinland #CustomerExperienceManagement
— CX Masterclass (@cxmasterclasshq) December 30, 2020 08:00