Global #CEM2020 study results show 25% of the participating organisations reached the second highest level of #customerexperience maturity. See more results: https://t.co/FteKH1qtrT Read press release: https://t.co/VGWD55weVJ #Shirute #CXPAFinland #CustomerExperienceManagement
— CXPA Finland (@cxpafinland) December 30, 2020 05:30