81% of execs believe they will compete on CX alone, but only 22% claim they have developed an experience that exceeds customer expectations. @Gartner_inc @TEoC_Savage #ecca2020 #shirute #cx #ex #customerexperience #customercentric #culture #cxpafinland #asiakaskokemus
— sirte pihlaja (@sirteace) September 21, 2020 10:08