"The principle of empathy is the most important underlying principle of #CX. And it is now more important than ever. Business is all about people." @ijgolding #ecca2020 #shirute #customerexperience #customercentric #culture #cxpafinland #asiakaskokemus #europeancustomeraward
— sirte pihlaja (@sirteace) September 22, 2020 17:46