BLOGIT
- Sirpa Hämäläinen: Asiakkuus arvoon – ”Customer what”
- Ian Golding: What really makes customers happy?
- Nora London: Golden Learnings at the CXPA European Insight Exchange
- Ian Golding: Has Marketing lost its way or is it just changing? A perspective by Bernard Page
- Maggie Leinonen: Living Brand Promise through Customer Experience
- Sirte Pihlaja: Do less, not more
- Ian Golding: Is your organization interconnected? The employee – customer chain
- Ian Golding: Understanding People: The Key to Customer Centric Leadership
- Teija Kuustonen: If you want to grow, start from the emotion
- Sirte Pihlaja: A Penny for Better Customer Thinking!
- Vili Nieminen: Ensure success through meaningful customer culture
- Sirte Pihlaja: Does your organisation have an MVP – Minimum Viable Purpose?
- Ian Golding: Understanding the Employer Journey – The Employee Engagement Loop
- Vili Nieminen: Creating data-driven clarity to customer experience management
- Ian Golding: Transform or Die! Business Transformation is No Longer Optional
- Ian Golding: The 14 Leadership Principles That Drive Amazon
- Vili Nieminen: From employee and customer connection to value creation
- Ian Golding: Whose job is it anyway? The importance of accountability in the world of Customer Experience