CXPA Finland Webinar: CX & EX Development in Health Care

David joined The Holly as Hospital Director in June 2016 having previously worked as a General Manager with Marriot Hotels and Executive Director with BMI Healthcare. Since joining, David has helped the hospital win 24 industry awards and accreditations for quality, customer service and for being a great place to work.

Ossi Laukkanen is an eHealth innovator and a strong executor implementing innovative ideas to value adding services. Ossi is leading the eHealth development at Mehiläinen, the biggest private social and healthcare provider in Finland.

Hannu Meriläinen is Business Manager of Elisa Digital Hospital. He has been launching a new multiservice platform for secure communication, information and entertainment application to support the experience of health care patients, their closest ones and the hospital staff. Elisa multiservice platform is in use e.g. at the Helsinki University Hospital for children and maternity care. It is also available for supporting health and wellness of senior citizens especially for distance communications and care.

Sirte Pihlaja (Certified Customer Experience Professional, CCXP, Trained LEGO Serious Play Facilitator) is the CEO of Shirute, the first customer experience agency in Finland. She also acts as the Head of Team for the local networking activities of the global Customer Experience Professionals Associationin (CXPA) in Finland. Sirte is an internationally renowned expert in CX and EX - a coach, designer and strategist, who advises customer, sales and brand success to large global corporations in various industries, based on over 25 years of experience.