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18:00
Welcome to CXPA Finland webinar
Sirte Pihlaja, Head of Team, CXPA Finland & CEO, Shirute (CCXP)
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18:10
The importance of empathy in driving sustainable growth - Managing the customer and employe e experience in times of crisis
Ian Golding, Global CX Specialist, Customer Experience Consultancy (CCXP)
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18:40
Questions and Discussion
Sirte Pihlaja & Ian Golding
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18:55
Closing words
Sirte Pihlaja
CXPA Finland Webinar: What Is The Role Of CX/EX In These Times?
08.05.2020, Helsinki