CXPA Finland Webinar: What Is The Role Of CX/EX In These Times?

Ian Golding is Customer Experience Specialist, Certified Customer Experience Professional and Certified Lean Six Sigma Master Black Belt. He has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.

A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions.

Sirte Pihlaja (Certified Customer Experience Professional, CCXP, Trained LEGO Serious Play Facilitator) is the CEO of Shirute, the first customer experience agency in Finland. She also acts as the Head of Team for the local networking activities of the global Customer Experience Professionals Associationin (CXPA) in Finland. Sirte is an internationally renowned expert in CX and EX - a coach, designer and strategist, who advises customer, sales and brand success to large global corporations in various industries, based on over 25 years of experience.