11 Customer Experience Trends for 2016 (The Year of Emotion) http://bit.ly/1QqKedG Members: stay tuned for #CXPA’s #CX Expert predictions to be released tomorrow!
It’s once again the time of year for me to publish my CX trends. In my post last year I named 2015 “The Year of Employee.” With this post, I’m declaring 2016 “The Year of Emotion.” In the upcoming ...