"Up until 2020, most organisations have been delivering their CX by accident - there has been nothing intentional about it. But we can't deliver good CX by accident." @ijgolding #ecca2020 #shirute #cx #ex #customerexperience #customercentric #culture #cxpafinland #asiakaskokemus
— sirte pihlaja (@sirteace) September 22, 2020 17:36