In just a few weeks CX Professionals from around the world will come together for the CXPA Insight Exchange http://bit.ly/2GCiCCY in Salt Lake City, May 15-16. One of the more popular sessions during the event is the Unwound Session, where you opt into a conversation around specific challenges and advancements in the profession. CXPA member and planning lead, Cary Cusumano, describes the session. #IE2019