Due to Covid 19, many businesses have had a hard time adjusting to the ''new normal.'' Shops have closed down because things are not what they used to be. Organisations need to adopt the new digital form of customer experiences, but some of them don't know how to do that.
Is it time to rethink your CX? Detecting the sudden changes in consumer behaviour and the ability to provide exceptional CX is becoming harder. Nevertheless, it may be a matter of survival to understand all that is going on.
This book collection will help anyone who needs help in figuring out how to respond to the sudden change. Hear it from the authors with years of first-hand experience!
Find it here: https://blog.treasuredata.com/blog/2020/04/14/14-essential-customer-experience-books-to-help-you-rethink-your-cx/
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