Want employee accountability on a #CX initiative? Let them decide the measures & metrics. You help shape their ideas & messaging. #CXPA #CEM
— Jim Bass (@jimbassCX) February 26, 2016 13:26
Want employee accountability on a #CX initiative? Let them decide the measures & metrics. You help shape their ideas & messaging. #CXPA #CEM
— Jim Bass (@jimbassCX) February 26, 2016 13:26