#CX matters! Thanks to @FredReichheld and @rgmarkey for #NPS and showing how #detractors cripple fin results. #wommasummit #cxpa @Medallia
— Brian Andrews (@loyaltyrocks) March 29, 2017 18:48
#CX matters! Thanks to @FredReichheld and @rgmarkey for #NPS and showing how #detractors cripple fin results. #wommasummit #cxpa @Medallia
— Brian Andrews (@loyaltyrocks) March 29, 2017 18:48