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James Dodkins
CX Rockstar & CX Evangelist, PEGA
James Dodkins used to be an actual, real-life, legitimate, award-winning rockstar playing guitar in a heavy metal band, releasing albums and tearing up stages all over the world. He is now the CX Evangelist at Pegasystems where he researches the mindsets, principals and philosophies of companies that deliver ‘Rockstar Customer Experiences’. He shares those strategies through transformative training, engaging video content and inspiring keynote talks.
James was awarded The UK's #1 CX Influencer by Customer Experience Magazine in 2020, The UK’s Most Outstanding CX Keynote Speaker by Corporate Vision Magazine in 2021, The World’s #10 Customer Service Guru by Global Gurus in 2021, as well as countless other notable mentions in industry publications like Business Insider, The Times and Forbes. He is also a two time #1 Best Selling Author and the Ex-host of Amazon Prime’s weekly topical CX show, ‘This Week In CX’.
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Sirte Pihlaja (CCXP)
Head of Team at CXPA Finland and CEO at Shirute
Sirte Pihlaja (CCXP & Trained Facilitator of LEGO® SERIOUS PLAY®) is the CEO of Shirute, the first customer experience agency in Finland. A founding member of CXPA, she heads the activities of CXPA Finland, and is one of the first Europeans to have been certified as a CCXP. She is an internationally respected CX/EX expert, coach, strategist and designer who has advised businesses around the globe for 25+ years.
Sirte was recently recognised as a TOP 150 Global Customer Experience Thought Leader, in the CX Hall of Fame and in Top 33 Inspiring Women in CX to follow. The CXPA has also awarded her the Extra Mile Award. She has written two global bestsellers on people experiences. Sirte is passionately championing CX and Creativity in the Caribbean, the Nordics, South-East Asia and beyond, and is a familiar face on international conference stages as well as CX/EX awards juries.
CXPA Finland Webinar: Hello World!
The Rise Of The Machine Customers
08.12.2022, Online