CXPA Finland Webinar: CX and ROI

Diane Magers (CCXP) is the founder and CEO of Experience Catalysts, and the Emeritus Chair and recent CEO of CXPA. She speaks and conducts workshops all around the world to help transform Experience Management into action.
Diane specialises in enabling brands with skills and competencies like design thinking, journey management and value mapping to drive sustainable shifts in how organisations achieve results with expertise of over 25 years. 

Sirte Pihlaja (Certified Customer Experience Professional, CCXP, Trained LEGO Serious Play Facilitator) is the CEO of Shirute, the first customer experience agency in Finland. She also acts as the Head of Team for the local networking activities of the global Customer Experience Professionals Associationin (CXPA) in Finland. Sirte is an internationally renowned expert in CX and EX - a coach, designer and strategist, who advises customer, sales and brand success to large global corporations in various industries, based on over 25 years of experience.

Jaana Rosendahl is a specialist in Human Centric Enterprise Design and a Partner and Board Member of Boardman Ltd, a leading non-profit network developing active ownership and board work competences in Finland. 

She has over 30 years of expertise in change management and has worked across multiple different industries, from energy to banking, and from media to financial management.