23.12.2025 Beyond the Stage: How AI Is Keeping Expertise Alive CX Masterclass evolved from an event into a living ecosystem of expertise, where AI twins and the new CX Masterclass Genie extend learning beyond the stage, turning shared human insight into an ongoing, intelligent experience that keeps growing after the event ends. navigate_next 17.12.2025 Supercharging CX Through AI Agents - Reflections from Kieran Gilmurray’s Session at the AI & CX Masterclass At this year’s AI & CX Masterclass, we heard a wide range of perspectives on how AI is already reshaping customer experience. One of the most energetic and content-rich talks of the day was Kieran Gilmurray's keynote on CX & AI Agents. navigate_next 16.12.2025 Turning AI Into Everyday Capability - Reflections from Day Two of the AI and CX Masterclass The Hands-On AI Masterclasses in Helsinki focused on real workflows, tools and decisions: AI driven search, machine customers, personal AI twins, agents, governance and agentic interfaces. People were not just inspired. They were already thinking about what to change in their own work. navigate_next 09.12.2025 AI Without the Hype - Reflections from Day One of the AI and CX Masterclass The AI and CX Masterclass delivered clarity, grounded examples and practical thinking. Above all, it stayed focused on a shared theme across all presenters. If AI doesn’t create real human value, it doesn’t matter. navigate_next 24.07.2025 Suoriutuuko bisneksesi makaronilaatikkotestistä tekoälyagentin kanssa? Tekoäly saapuu arkeen yllättävän nopeasti, mutta onko bisneksesi mukana kyydissä? Testasin ChatGPT:n uutta Agent Modea arjen tehtävissä. Halusin selvittää, voiko tekoäly hoitaa illallisen suunnittelun ja ruokaostokset minun puolestani ja miten hyvin agentti selviää ruokaostosten hoitamisesta ilman, että annan sille kaikkea valmiiksi pureskeltuna. navigate_next