27.03.2019 Connecting People — The Key to Customer Centric Leadership The misconnection between leadership and employees around the world is growing. At a time when there is increasing recognition of the need to put people – customers AND employees – at the heart of any strategy to drive sustainable business growth, this is a sad and startling issue. navigate_next 20.03.2019 If you want to grow, start from the emotions Customers assess their service experience through emotions. When aiming for loyal customers, promoters and growth, it is not enough to just fulfill the customer need or to be easy to do business with. navigate_next 13.03.2019 A penny for better customer thinking! Don’t fuck up your culture. This was the only piece of advice that Peter Thiel gave to the founders of AirBnB, as he funded their company with 150 million. He told them he had invested in the company culture, not its business idea. navigate_next 27.02.2019 Ensure success through meaningful customer culture Primarily, the creation of a purposeful organisation starts from the top. Shifting the business focus from individual tasks to meeting customer needs is important to employees' well-being and ability to produce superior customer experiences. No tools or practices succeed without a strong and holistic customer culture. navigate_next 13.02.2019 Joko organisaatiollasi on MVP – Minimum Viable Purpose? Joillekin yrityksille muutos tarkoittaa tuuliajolle joutumista, kun täytyisi tehdä täyskäännös. Toisilla on tarkkaan harkittu purpose, merkitys joka pysyy ja pitää pinnalla isoissakin muutosmyrskyissä. Tee ainakin nämä viisi asiaa tuodaksesi uuden ajan MVP, ”Minimum Viable Purpose” osaksi yrityksesi arkea. navigate_next