30.01.2019
Understanding the Employer Journey — The 6 Steps Employee Engagement Loop
The employee engagement loop is a very simple way of assessing what you do as an employer today to create the right environment with your people. The six steps work as a perfect way for you to ‘hold up the mirror’ to question the effectiveness of the journey you deliver to your employees today.
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09.01.2019
Creating data-driven clarity to customer experience management
Many organisations are interested in the improvement of customer experience, but its intricacies confuse how this could be achieved. The simple answer seems to be more data. In the information age, leaders have trouble identifying the important information among heaps of data. What information do you use to make decisions?
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12.12.2018
Transform or Die! Business Transformation is No Longer Optional
Businesses in all industries need to accept that the harsh reality is ‘transform or die’. It sounds remarkably harsh and blunt, but it is a very harsh and blunt reality.
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11.12.2018
Anna toiselle mahdollisuus, niin saat itse mahdollisuuden
Ihmiset ovat koko ajan tiedostavampia ja haluavat seistä sellaisten brändien takana, joihin uskovat aidosti. Asiakkaat ovat valmiita maksamaan elämyksistä – odotustensa ylittämisestä. Hyvä bisnes tänä päivänä on aina vastuullista. Miten isossa organisaatiossa saadaan asiakaskokemuksen kehittäminen jokaisen asiaksi?
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07.11.2018
From employee and customer connection to value creation
Both the private and the public sector are trying to develop their CX in the pursuit of business and socioeconomic value. The issue is profoundly complex. The key lies in CX and EX connection, and simple ways to boost employee engagement.
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