30.01.2019 Understanding the Employer Journey — The 6 Steps Employee Engagement Loop The employee engagement loop is a very simple way of assessing what you do as an employer today to create the right environment with your people. The six steps work as a perfect way for you to ‘hold up the mirror’ to question the effectiveness of the journey you deliver to your employees today. navigate_next 09.01.2019 Creating data-driven clarity to customer experience management Many organisations are interested in the improvement of customer experience, but its intricacies confuse how this could be achieved. The simple answer seems to be more data. In the information age, leaders have trouble identifying the important information among heaps of data. What information do you use to make decisions? navigate_next 12.12.2018 Transform or Die! Business Transformation is No Longer Optional Businesses in all industries need to accept that the harsh reality is ‘transform or die’. It sounds remarkably harsh and blunt, but it is a very harsh and blunt reality. navigate_next 11.12.2018 Anna toiselle mahdollisuus, niin saat itse mahdollisuuden Ihmiset ovat koko ajan tiedostavampia ja haluavat seistä sellaisten brändien takana, joihin uskovat aidosti. Asiakkaat ovat valmiita maksamaan elämyksistä – odotustensa ylittämisestä. Hyvä bisnes tänä päivänä on aina vastuullista. Miten isossa organisaatiossa saadaan asiakaskokemuksen kehittäminen jokaisen asiaksi? navigate_next 07.11.2018 From employee and customer connection to value creation Both the private and the public sector are trying to develop their CX in the pursuit of business and socioeconomic value. The issue is profoundly complex. The key lies in CX and EX connection, and simple ways to boost employee engagement. navigate_next